Privacy Policy

FixitKey ("we," "us," "our") respects your privacy. This policy explains what information we collect when you visit our website or use our services, how we use it, and the choices you have. By using this website, you agree to the practices described here.

Information We Collect

Information you provide directly

• Booking and contact details: name, email address, phone number, service address, and details about your home (bedrooms, bathrooms, square footage) when you request a quote or book a cleaning.
• Payment information: when you pay for a service, our payment processor collects your card details. We do not store full card numbers on our servers.
• Communications: emails, texts, and call records when you contact us.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, pages visited, time spent, and referring URLs.
• Cookies and similar technologies: see the Cookies section below.

How We Use Your Information

• To provide, schedule, and manage your cleaning services.
• To communicate with you about bookings, quotes, and customer support.
• To process payments and prevent fraud.
• To improve our website, services, and customer experience.
• To send service-related emails and, with your consent, occasional marketing messages (you can unsubscribe anytime).
• To comply with legal obligations.

Cookies

We use cookies — small text files stored on your device — for the following purposes:

• Essential cookies: required for the site to function (e.g., remembering form inputs).
• Preference cookies: remember choices like your service area selection.
• Analytics cookies: help us understand how visitors use the site (see Google Analytics below).
• Advertising cookies: used by our advertising partners to show relevant ads (see Third-Party Advertising below).

You can control cookies through your browser settings. Blocking cookies may affect some site features.

Third-Party Advertising & Google AdSense

We use third-party advertising companies like Google AdSense to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

DART cookie: Google, as a third-party vendor, uses the DART cookie to serve ads based on your visit to our site and other sites on the Internet. The DART cookie enables Google to serve ads to you based on your visit to our website and other websites. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at policies.google.com/technologies/ads.

Our advertising partners may include Google AdSense and other ad networks. These partners may set their own cookies or web beacons to collect non-personal information for ad personalization and measurement. We encourage you to review their privacy policies. You can opt out of personalized advertising by visiting aboutads.info/choices or Google's Ads Settings.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as how often users visit, which pages they visit, and which other sites referred them. It uses cookies to collect this data in an anonymized form. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

How We Share Information

We do not sell your personal information. We share it only as follows:

• Service providers: payment processors, scheduling software, and email providers who help us operate — bound by confidentiality obligations.
• Advertising and analytics partners: as described above (non-personal or cookie-based data).
• Legal requirements: when required by law, court order, or to protect our rights and safety.

Your Rights (GDPR & CCPA)

Depending on where you live, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to fix inaccurate or incomplete data.
• Deletion: request deletion of your personal data (subject to legal retention requirements).
• Opt-out of sale/sharing (CCPA): we do not sell personal information, but California residents may still request details of data shared for business purposes.
• Non-discrimination: we will not discriminate against you for exercising your privacy rights.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, email hello@fixitkey.com or call (512) 555-0148. We will respond within 30 days.

Data Retention & Security

We keep booking and contact records for as long as needed to provide services and meet legal obligations (generally up to 7 years for financial records). We use reasonable technical and organizational measures — including encrypted connections (HTTPS), access controls, and secure payment processing — to protect your data. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be highlighted on this page.

Contact Us

Questions about this policy? Contact us at: