These Terms of Service ("Terms") govern your use of the FixitKey website and your purchase of our cleaning services. By booking a service or using this website, you agree to these Terms.
1. Service Agreement
FixitKey provides residential deep cleaning services in the greater Austin, Texas area. When you book a service, we agree to perform the cleaning tasks described in your booking confirmation, following our standard 200-point checklist for the selected service package. We reserve the right to decline or discontinue service at any time if conditions are unsafe, unsanitary beyond the agreed scope, or if our policies are violated.
You agree to provide safe access to your home at the scheduled time, secure or disclose pets, and inform us of any known hazards (mold, pest infestations, structural damage) before the visit.
2. Booking, Cancellation & Rescheduling
- Booking: bookings are confirmed once you receive a confirmation email or text from us. Quotes are valid for 30 days.
- 48-hour policy: you may cancel or reschedule free of charge up to 48 hours before your appointment.
- Late cancellation (under 48 hours): a fee of 50% of the quoted price applies.
- No-show / lockout: if we cannot access your home at the scheduled time, the full quoted price is charged.
- Our changes: if we must reschedule (e.g., severe weather, staff emergency), we will notify you as early as possible and offer the next available slot at no extra charge.
3. Payment Terms
- Prices are flat-rate quotes confirmed before the visit. The price will not change unless the scope changes (e.g., significantly more rooms than quoted).
- Payment is due on completion of service. We accept major credit/debit cards and electronic transfers.
- A 20% deposit may be required for first-time bookings over $300 or for move-in/move-out services.
- Overdue balances (30+ days) may incur a 1.5% monthly late fee and referral to collections.
4. Satisfaction Guarantee
We offer a 24-hour satisfaction guarantee: if any area we cleaned does not meet the standard described in your booking, notify us within 24 hours of the visit and we will return to re-clean the reported areas at no charge. Re-clean requests must relate to tasks within the booked scope. Refunds, where applicable, are limited to the price paid for the specific service visit and are issued at our discretion after a re-clean attempt.
5. Website Use
- You may use this website for lawful purposes only. You agree not to attempt to disrupt the site, harvest data, or submit false booking information.
- All content on this website — text, images, logos, and guides — is the property of FixitKey and may not be copied or redistributed without written permission.
- Our cleaning guides are provided for informational purposes. Follow all product label directions and safety warnings when attempting DIY cleaning; we are not liable for damage from improper use.
6. Limitation of Liability
To the maximum extent permitted by Texas law: (a) our total liability for any claim arising from a service visit is limited to the amount you paid for that visit; (b) we are not liable for indirect, incidental, or consequential damages; (c) we are not responsible for pre-existing damage, wear and tear, or items of extraordinary value unless disclosed and agreed in writing before the visit. Please secure cash, jewelry, and valuables before our arrival. Report any damage claim within 48 hours with photos so we can investigate promptly.
7. Changes to These Terms
We may update these Terms occasionally. The "Last updated" date reflects the current version. Continued use of our services after changes constitutes acceptance.
8. Contact
FixitKey, 1234 Congress Ave, Suite 200, Austin, TX 78701 · hello@fixitkey.com · (512) 555-0148